Frequently Asked Questions

 

+ "If I join WILDBRAND, am I locked into a long-term contract?"

Hell to the no. We don’t believe in lock-in contracts, period. Your engagement with us lasts as long as our project together does. We'll be friends forever, of course, but we don't need to lock our clients into a contract to make them stay with us. ;)

+ "How long will it take to have my website up?"

There’s a number of variables involved here, but generally speaking, we allow a minimum of 4 weeks from start to finish. This of course depends on us getting what we need from you in a timely manner, so the more involved you are in the process, the faster we can get you up and running!

+ “Where are you based?”

We don't have a physical office space, simply because we don't need one! Our people are 'digital nomads' and can work from anywhere as long as they have a computer and the internet... Bless the digital age!

+ “Are all your people in Australia?”

We sure are, mate! Our fabulous team are all over Australia. One of our designers is travelling our sunburnt country in a yellow bus right now, in fact. We like to travel!

+ “Will my website be mobile optimised?”

Of course. If any one tries to sell you a website that’s not mobile-friendly, you should run in the other direction… to us, of course!

+ “Can I edit my website myself?”

Absolutely! When your website goes live, we'll hand over the keys and teach you how to drive it. All our websites come with a beautiful and super intuitive content management system so you can manage your own website without being held hostage by your IT guy. Winning all round!

+ “Who will I be dealing with?”

At the start of your project, you’ll meet with your Brand Manager, who will liaise with you every step of the way to make sure your brand and website comes to life seamlessly and exactly how you had envisioned it.

+ “Can I purchase individual products or services?”

Yep, of course. We have a number of stand-alone products and services for sale in our online Shop. Check it out for yourself.

+ “Can you just re-do a small part of my website?”

We don’t take on small parts of a wider website project. That’s because we can have a far greater impact on the overall result if we are able to oversee every part of it and maintain consistency across all your touchpoints. Oftentimes, having someone re-do small parts of your website is more of a headache then it's worth... Take it from us, we've been there and bought the t-shirt!

+ “Will you just help me market my business?”

Sorry, we don't market on behalf of other businesses. Too often we’ve seen businesses launch straight into marketing and advertising, but they don't yet have the basic foundations of a strong brand in place and they end up wasting a LOT of time and hard earned cash in the process. We don’t want that for you, so while we can teach you how to market yourself better via our Academy, we can't do your marketing for you.

+ “Do you guys do online courses?”

Hell yeah we do. We just launched The Brand Academy - an online space for startups and early stage businesses to launch and elevate their brand. We'd love to have you join us!

+ “4-Weeks is pretty quick. Can we get it all done in time?”

Because we dedicate a period of time to your project, we are able to focus our attention completely on you and your business during your project. We only book 6 branding projects per month which means we are able to build you a powerful brand in a shorter space of time. Throughout your project, we will need information and content from you, as well as timely feedback and approvals to ensure we have time to get everything done on our side within your project period.

+ “You guys are really into branding, huh? Why?”

Branding is about attracting clients, rather than having to hunt for them. It’s about telling the world who you are, what you do and what you stand for, and allowing people to decide if you’re for them or you’re not. The days of spammy, in-your-face marketing are over (finally!), and branding allows us to be authentically ourselves and still find 'our people' without having to try so hard. What's not to love about that!?